Regional Truck Supplier Improves Reporting and Reduces Outages

With over 70% of its business conducted by phone, Allstate Peterbilt needed to solve its frequent outage problem and improve reporting in order to maximize the customer experience and keep its bottom line healthy. Without an accurate assessment of the phone usage, the company couldn’t address potential customer experience adequately.

Zayo’s UC Cloud Voice (UCCV) solution addressed both of Peterbilt’s biggest challenges, providing transfer capability between the systems for an easy customer transition.