Our Values
WOW Customers
We put our customers at the center of all we do.
We have pride and passion in serving our customers. We exceed expectations with quality, speed and simplicity.
Think Big
We set a high bar & never stop advancing.
We anticipate what’s next, stay curious and act boldly. We are committed to pushing boundaries with agility. We make a difference when we connect with our global communities and customers.
Drive Excellence
We surpass expectations.
We deliver exceptional results. We strive for continuous improvement with ownership, discipline, and urgency. We lead by example to drive value to our customers, Investors and employees.
Be Authentic
We bring our full selves to work.
We show up every day with honesty, respect and integrity. We create an environment that embraces inclusion, fosters transparency, builds trust and supports employee well-being.
Win Together
We inspire collective greatness.
We collaborate proactively, bring positive energy, invite diverse perspectives and celebrate team success. We listen to and challenge one another to achieve our ambition.
Most Admired CEO Awards 2022
Employee Satisfaction
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81 %
Employee Satisfaction Score
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88 %
believe in collaborating to get the job done
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80 %
proud to work at Zayo
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77 %
comfortable with voicing ideas and opinions
Pulled from Zayo's 2021 Sustainability Report
Our Operating Norms
Lead With Trust
- We assume positive intent.
- We hold confidences and have each others’ backs.
- We appreciate each person and honor their role.
- We openly exchange feedback.
Communicate With Transparency
- We are committed to candor and diverse perspectives.
- We challenge and constructively resolve conflicts.
- We embrace the brutal facts with conviction in a positive resolution.
- We communicate in a clear, timely, and honest manner.
Act With Accountability
- We do what we say we will do.
- We debate, conclude, and commit to decisions made.
- We bring solutions and find a better way.
- We learn from our mistakes and ask for help when needed.
Community Engagement
At Zayo, we connect what’s next. We are committed to
making a positive impact through investing in the next
generation of technology leaders by creating development
and professional advancement opportunities for historically
marginalized and underrepresented communities.
Now more than ever, our customers count on Zayo to help them deliver game-changing experiences for their customers, communities, and employees. We believe that the collective wisdom and diverse perspectives of our Zayo employees spark innovative ideas, drive best-in-class customer experience, and fuel our growth. That’s why we continue to make diversity, equity, inclusion and belonging a business imperative.Steve Smith Chief Executive Officer
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29 %
current gender diversity with goal to increase to +30%
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28 %
current ethnic diversity with goal to increase to +29%
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36 %
female director + hires
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17 %
ethnically diverse hires
Pulled from Zayo's 2021 Sustainability Report
ERGs
Zayo Employee Resource Groups (ERGs) allow our team members to gain skills in professional development, be exposed to networking opportunities, support Zayo’s business solutions, facilitate growth in Zayo’s talent pipeline, and most importantly actively participate in enriching the culture at Zayo.
To provide a platform for diverse voices to connect and collaborate on shared experiences, educate and inform, and develop internal leaders.
Are You Ready to Think Big?
At Zayo, we're ambitious and authentic. Teamwork is how we get things done - focused on exceeding our customer's expectations. We strive for collective greatness and empower our employees to do their best work while having fun in an inclusive environment.