Zayo UC+
A Comprehensive UCaaS Solution with Private Transport Options + Full-Service Installation
Zayo UC+ combines RingCentral’s market-leading UC platform with Zayo’s private, secure, high-performance network—all designed, supported, and managed by Zayo’s expert managed services team.
The result is a comprehensive Unified Communications solution that delivers architectural flexibility, stronger security, predictable voice quality, and operational simplicity.
Secure, High-Performance Communications
Zayo UC+ combines a market-leading UCaaS platform with private, high-performance network options—giving you flexibility in how communications are delivered.
Here are a few examples of what Zayo UC+ enables:
Secure Communications
Most UCaaS solutions rely on the public internet. Zayo UC+ gives you a choice.
Deploy over the public internet or leverage Zayo’s private network to keep voice traffic off the public internet — providing greater control over routing, enhanced security, and more predictable voice quality backed by Zayo’s network performance.
Built for Distributed Organizations
A day of downtime can cost millions of dollars, but wireline and cellular internet services are susceptible to physical damage, natural disasters (storms, earthquakes), and even attacks by bad actors. To ensure operational continuity despite damage and disaster, Zayo can provide STARLINK as a single-vendor, managed solution to increase your network diversity without terrestrial conduits. For this use case, we integrate STARLINK as a “resilient pairing,” configuring the satellite link as a network connection in SD-WAN, as a failover for Dedicated Internet Access (DIA) or as part of an IP-VPN.
Communicate Anywhere
Enable voice, video, messaging, SMS, fax, meetings, and contact center capabilities through a single, integrated cloud platform — accessible from anywhere.
Simplified Administration
Centralized management across users, devices, and locations reduces operational complexity and improves visibility across your entire communications environment.
AI-Driven Insights
AI Assistant and AI Conversation Expert transform conversations into actionable insights — helping teams save time, improve performance, and enhance customer engagement.
RingCentral is proud to partner with Zayo to bring our cutting-edge innovations with RingEX and RingCX to their customers across the United States and Canada,” said Sandra Krief, SVP, Global Service Providers at RingCentral. “With Zayo’s strong history of growth and excellence in key industries, we are delivering reliable communication transformations to businesses who need the purpose-built tools to maximize business efficiency while maintaining enterprise-grade levels of security.
Zayo UC+ Features
Private Transport Options
Deploy over Zayo’s network with Direct Connect options.
Benefit: Keeps communications off the public internet for stronger security and control.
Predictable QoS for Enhanced Voice Quality
Backed by Zayo network performance.
Benefit: Consistent, high-quality voice experiences across your organization.
Comprehensive UCaaS
Includes voice, video, messaging, SMS, fax, and contact center.
Benefit: Everything your teams need in one integrated platform.
Operational Simplicity
One partner delivers Unified Communications plus the network.
Benefit: Simplified operations with a single, accountable provider.
End-to-End Managed Experience
Designed, deployed, and managed by Zayo.
Benefit: Reduced IT burden with expert support from day one through ongoing operations.
Elevating Your Customer Experience with our CCaaS Solution
Deliver exceptional customer service across all touchpoints with Zayo’s RingCX Contact Center as a Service (CCaaS). Powered by AI-driven technology, this solution unifies voice, digital channels, and self-service AI into a seamless, omnichannel experience.
Whether you’re a small business or a large enterprise, RingCX is easy to deploy, cost-effective, and designed to boost agent productivity while providing personalized customer journeys.
FAQs
What is Zayo UC+ and how does it deliver unified communications?
Zayo UC+ is a comprehensive, cloud-based unified communications solution powered by RingCentral and delivered over Zayo’s private, high-performance network. It provides an all-in-one platform for voice, video conferencing, messaging, SMS, and more, with robust contact center options. Managed and supported by Zayo’s expert team, UC+ offers flexible architectural choices, including secure public and private network delivery, to ensure greater control, enhanced security, and reliable quality for all your unified communications needs.
Why choose a private network over the public internet for voice communications?
Unlike most unified communications solutions that rely on the public internet, a private network with Zayo UC+ provides enhanced security, complete control over voice traffic, and guaranteed quality of service. Zayo UC+ offers several deployment models, including Direct Connect and private network options, to keep your calls entirely on the secure Zayo network. This reduces exposure to third-party internet risks and delivers consistent, reliable communication.
How does Zayo UC+ support remote work and distributed organizations?
Zayo UC+ has a flexible architecture built for remote, growing, and multi-location organizations. Its unified communications platform with voice, video, messaging, SMS, fax, meetings, and contact center features keeps employees connected and productive from anywhere. The cloud-based system, along with secure public or private network options, ensures every user has access to the same powerful tools, regardless of their location.
What advanced features are included in the platform?
The platform offers a full suite of unified communications and collaboration tools including calling, messaging, video meetings, SMS, fax, and API integrations all accessible from one cloud platform. Advanced features like RingCentral’s AI Assistant and AI Conversation Expert provide actionable insights from business conversations, saving time and improving team and customer experiences. Native integrations with tools such as Microsoft Teams, Google Workspace, and Salesforce further streamline daily workflows.
How does Zayo simplify the management of unified communications?
Zayo UC+ simplifies unified communications by serving as a single partner for your network and communication needs. Zayo manages everything from discovery and design to deployment and ongoing support. The intuitive administration portal allows for easy, centralized control of users, devices, and locations, which significantly reduces operational complexity and your IT team’s daily workload.
What level of voice quality can we expect with Zayo UC+?
Zayo UC+ provides industry-leading voice quality, backed by a guaranteed 99.999% uptime. By using private transport options and Quality of Service (QoS) controls, voice traffic remains on the secure Zayo network. This delivers crystal-clear audio and reduces the interruptions common with public internet connections, ensuring reliable, high-quality communications.