Zayo helps propel Episciences forward with a solution geared toward improving voice quality.
Episciences needed a new phone system that could provide the benefits of a cloud solution that would support the company’s future growth and deliver the voice quality of their on-site PBX. As their business has expanded across geographies, so have their telephony and data requirements.
Since the Zayo Voice Connect service is cloud-based, Episciences has been able to easily customize the service to meet their evolving needs. This has allowed them to tailor the solution to do things like fully customize the way customer service calls are routed and rotated through the system to reduce customer hold times and consequently, resolve issues faster.