The past few months have marked another landmark quarter for Zayo. In the past quarter, we’ve introduced critical capacity in Mexico, became the first network provider to launch 100G Ethernet, completed a diverse, AI-ready route in the Pacific Northwest, and continued making investments to improve the customer experience.
Read on to learn more about these updates and what they mean for our customers.
Zayo Expands its Presence in Mexico
Customers in Mexico can now enjoy a new high-capacity connection from Zayo. We’re pleased to announce that we’ve launched our first Zayo-owned 400G point of presence (PoP) in the Mexican city of Monterrey – a manufacturing hub for the electronics, automotive, and aerospace industries.
Businesses operating in these high-growth industries require more capacity to fuel advances like smart factories, AI-driven automation, industrial IoT, and distributed cloud environments. This new PoP brings critical capacity closer to where production happens and data is generated, delivering better performance and lower latency.
The First Carrier to Bring 100G Ethernet to Market
While expanding our fiber footprint remains a cornerstone of our network investment, we’re also deeply committed to innovating and investing across every layer of our network.
Our Ethernet offering is a prime example of this. Zayo is the first carrier to bring 100G Ethernet to market, enabling businesses in 12 key markets (and growing) to scale confidently, support emerging technologies, improve cost-efficiency, and boost reliability with this higher-capacity offering.
Zayo’s DynamicLink, launched in the past quarter, is another innovation launched in Q3 delivering Network Connectivity services, including Ethernet (up to 40G), allowing customers to design, configure, and deploy their network in real time. The result? Zayo Ethernet is now more flexible than ever with greater capacity across more locations.
A Leap Forward in Ensuring the Future of AI Growth in the West
Zayo’s Umatilla-Prineville-Reno route is completed and ready to enable the next generation of AI growth in the West.
This key corridor connects two of the West’s fastest-growing AI hot spots – the AI hub of Umatilla, Oregon, and Reno’s TRIC ecosystem. The route, engineered for latency-sensitive applications and high-capacity AI and cloud workloads, provides an inland, diverse route from the congested and seismically vulnerable I-5 corridor, giving customers a resilient alternative for mission-critical traffic.
In addition, this NTIA-enabled route provides critical middle-mile connectivity needed to enable last mile connections in unserved and underserved areas across California, Oregon, and Nevada.
This route represents another step forward in Zayo’s mission to build infrastructure that powers the Intelligence Era by connecting high-capacity fiber to where AI actually happens.
Network Modernization Continues to be a Core Zayo Focus
Network expansion is only one part of the Zayo fiber network investment story. Additionally, we’re making strategic investments in modernizing our existing network, guided by customer feedback, to ensure it’s ready for the latest technologies.
By modernizing our network, we’re minimizing downtime and ensuring customers get the best possible experience with Zayo. Here’s how we’re making this a reality:
- Reducing Network Touch Frequency: By adjusting our network architecture, we’re reducing network touch and ensuring faster delivery of services at all layers of the network.
- Monitoring our Active and Dark Fiber Network: We’ve improved visibility to PoP and fiber conditions by implementing 24 environmental monitoring sites, 14,895 route miles of metro fiber network monitoring, and 450 route miles of long-haul monitoring to date. The monitoring system detects the precise location of fiber cuts in minutes, cutting down mean time to repair (MTTR) significantly, ensuring far greater uptime.
- Improving Operational Efficiency with Automation: Increasing network automation also reduces the amount of time needed for Zayo’s network operations team to identify events in the network. The faster we can determine the root cause of an outage, the faster we can repair it.
As Aaron Werley, VP of Technology at Zayo puts it: “Our overarching goal is to become the vendor of choice. We do that by providing an experience that’s above and beyond what our customers can expect elsewhere.”
Zayo Continues its Trajectory of Service Delivery Improvements
Improving service delivery continues to be a key component of Zayo’s strategy – and the results of these efforts are coming to fruition.
Over the past few years, Zayo has implemented changes to our service delivery approach including restructuring our service delivery teams to focus on order size and complexity and enhancing customer communication. Here are some of the results of these and other efforts in service delivery at Zayo:
- On time performance (OTP) for Wavelengths and Dark Fiber deliveries has reached nearly 95%.
- On time installs for IP services reached 97.7% in 2025 and for Ethernet 94.8%
- Services at Quick Connect Data Center locations are delivered in an average of eight days – delivering on the promised window of 10 days or less
As Zayo continues to expand our network, modernize, and invest in what’s next, service delivery will remain an integral part of our story.