In today’s dynamic channel ecosystem, MSPs like Zayo are no longer simply infrastructure providers, they’re strategic growth engines for partners and catalysts for enterprise transformation. Ranked second on the 2025 Channel Futures MSP 501 list recognizing the top MSPs globally, we’re leading a new wave of MSP excellence, designed to empower both our channel community and the end customers they serve.
The expectations have changed. It’s no longer enough to offer connectivity or manage infrastructure. Enterprises want partners who are agile, strategic, and outcomes-focused. They need service providers who can help them navigate complexity, deliver innovation faster, and simplify IT at scale. That’s the future of the MSP—and it’s the future Zayo is building, right now.
From Infrastructure Provider to Full-Stack MSP
Zayo’s roots are in building one of the most expansive and reliable fiber networks in North America and Europe. But today, we’re more than a connectivity provider. We’re a full-stack MSP delivering intelligent, managed solutions that sit on top of our infrastructure—bringing together SD-WAN, Managed LAN, Cloud Voice, secure Internet, and private connectivity into a single, seamless experience.
By owning both the network and the services that run on it, Zayo provides what most MSPs can’t: complete visibility, tighter SLAs, faster provisioning, and unmatched reliability.
We’re not layering services onto a patchwork of third-party providers—we’re delivering outcomes with precision, backed by a robust infrastructure that we control end-to-end.
Why Enterprises Are Rethinking Their MSP Partnerships
According to Gartner’s 2025 CIO Agenda 67% of enterprise AI spending will be embedded directly into business operations emphasizing infrastructure, cybersecurity, and innovation as MCP (mission-critical-priorities) for MSPs to support. CIOs are looking for MSPs who do more than connect; they guide AI transformation and harden security.
The practical implications are clear: integrated edge‑to‑cloud solutions, streamlined procurement, consistent pricing, and AI‑enabled advisory services are now must-haves.
Zayo delivers on all fronts. We’ve evolved to meet the enterprise where it is—and where it’s going—by aligning our managed service portfolio with increased bandwidth demands, cloud adoption, and AI-fueled digital transformation.
Whether a customer is trying to optimize their branch connectivity, secure their voice network, or scale cloud access globally, Zayo offers the managed solution and the infrastructure to power it—with less red tape, more flexibility, and people who know how to get it done.
What This Means for Our Partners
In the channel, MSPs have often been perceived as either a competitor or a bolt-on. But Zayo is rewriting that narrative.
We believe in real partnerships—collaborating with agents and distributors to co-sell, co-market, and co-create value. Our approach is rooted in transparency, trust, and shared success.
Here’s how we make it easier for our partners to win:
- Single-source simplicity – Partners can bring end-to-end solutions to market without juggling multiple vendors.
- Faster sales cycles – Our internal agility and network ownership cut through provisioning delays and approval bottlenecks.
- Accurate, on-time payments – Because your success should be as predictable as your customers’ service experience.
- People-first support – With Zayo, you’re never navigating a support ticket queue. You’re working with real people who know your business.
We aren’t just building a partner program—we’re building a community of growth-minded leaders who see the channel as a strategic engine, not a sideline.
The New MSP Standard
As the lines between network, cloud, and service continue to blur, the most valuable MSPs will be those who deliver the entire solution—from infrastructure to experience. Zayo is ready for that future, and we’re investing in the tools, platforms, and people to lead the way.