Jennifer Brush, Head of Customer Success, Enterprise and Channel at Zayo developed a passion for customer success in her past nearly 20 years in telecommunications.
A fairly fresh face on the Zayo team, Brush is excited about the opportunity to tap into customer success at Zayo and begin building better employees, teams, and relationships among customers and partners. “We are building our plan,” Brush tells us, “Right now I’m ramping up, sitting in calls when necessary, and figuring out what customers are saying about us and what we need to work on.”
Though new to the Zayo team, Brush is a seasoned veteran in customer success having worked many years in different divisions and spearheading customer success efforts at Verizon.
“True customer success to me is about being part of the customer journey,” Brush shares, “We want to proactively be side-by-side with the customer along the entire journey. We can’t just check something off for them and walk away.” Part of being proactive, to Brush, means knowing what products or services our customers can benefit from before even they know it.”
