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Emergency Response & Readiness

Keeping Our Customers Connected

When disaster strikes, staying connected is critical. With 24/7 monitoring and dedicated response teams, Zayo helps keep you online and your services running—so you can focus on what matters most.

Our Commitment

Connectivity isn’t just a service—it’s essential. You rely on Zayo to keep your business, community, and critical services online, no matter the circumstances. Our top priority is maintaining the reliability of our infrastructure, supporting your services during emergencies, and ensuring the health and safety of our employees.

With built-in redundancy and proactive safeguards, our network is designed for resilience. We monitor risks 24/7, reinforce infrastructure ahead of disruptions, and deploy response teams as soon as conditions allow. Whether it’s severe weather, natural disasters, or unforeseen outages, we take action to restore service quickly and safely.

How We Keep You Connected

Our infrastructure is built to withstand disruptions, ensuring seamless connectivity for critical services. With backup power systems, proactive critical infrastructure testing, and diverse network pathways where applicable, we identify risks before they become outages.

We take a proactive approach, positioning resources in advance and running continuous infrastructure testing to strengthen network performance. During a crisis, our teams coordinate with DHS, FEMA, and local authorities to gain priority access, restore service, and maintain business continuity.

From Monitoring to Recovery: Our Emergency Response

Preparation starts long before an emergency occurs. Our teams monitor potential threats 24/7 and take proactive steps to minimize disruptions before they happen. When disaster strikes, we mobilize quickly to restore service and keep businesses online.

Monitoring & Preparedness

Our 24/7 Network Operations Center (NOC) tracks risks in real-time and keeps our network performing at its best. Before a potential disruption, we:

  • Conduct preparedness checks across all platforms to reinforce critical infrastructure.
  • Identify and mitigate vulnerabilities before they can impact service.
  • Activate internal response teams to be ready for rapid deployment.

On-the-Ground Recovery Efforts

Once conditions allow, our teams are in the field restoring connectivity as quickly as possible. Our recovery efforts include:

  • Ensure the safety of our employees and network assets in impacted regions by assessing conditions before deploying teams.
  • Deploy field teams with fully stocked vehicles and fueled generators to accelerate repairs.
  • Coordinate with emergency response agencies to secure priority access and expedite service recovery.

How to Report Outages & Stay Informed

Zayo is committed to keeping customers informed and supported throughout emergencies. Our Network Operations team is available 24/7, providing real-time updates through email.

Business Continuity & Disaster Recovery

Keeping your business online takes more than just rapid response. It requires long-term resilience planning.  Zayo’s Enterprise Resilience program helps safeguard your critical services through proactive planning, rigorous testing, and fast response strategies

How we help keep you online:

  • We assess risks and prioritize essential network assets to protect your most important services.
  • We conduct regular simulations to ensure our teams—and yours—are ready to respond when needed.
  • Our integrated systems across Voice, Data, IT, and Operational Support allow us to act quickly during disruptions.
  • We follow industry best practices and continuously refine our approach to stay ahead of evolving challenges.

While we don’t share our full Incident Management Plan externally, our teams are prepared to respond with efficiency and urgency—so your business stays online and operational.