If you're networking to the edge, Zayo's zInsights portal provides a comprehensive, single-pane-of-observability of your edge network, and all of its components. Now you can have visibility and control of your network's health and performance on demand. zInsights is an innovative portal that provides access to AIOps-powered ticketing & performance management, along with powerful cross platform analytics. Zayo's AIOps powered management approach:
The overview is a “single-pane-of-glass” view into your network. Our AIOps platform enriches, correlates, and compresses incidents and information from across the network into a display that gives the ultimate visibility into network health, performance, and maintenance activity. With data views sorted by various axis, including time, you get long and short-term views to understand urgent issues and trends that point to a problem down the line.
This is the wide view of the network. Beyond what you see in the overview, this section gives visibility into the network’s health from an SD-WAN perspective, or simply a quick overview of things going on in the network.
Users can use the ITSM tab to look at incidents across the network, learn how they relate to the network telemetry that they are seeing, and determine how it relates to the operations being performed. It’s powerful visibility to see what’s happening from an operational, service, and repair perspective.
This is a tighter view of what’s happening at a specific location. Here, the compressed incidents are organized to help you understand what actions you need to take at a given site.
Using our AIOps platform, we display alerts from multiple sources throughout the system. zInsights gathers data from webhooks, push messages from different network sources, SNMP, traditional polling-based network telemetry, APIs, syslog, and other secondary and tertiary monitoring protocols. From these sources, we generate events displayed as alerts. The overview gives a snapshot of alerts by volume, site, and type.
The Operations view shows different incident trends. This allows a user to look at trends in MTTD, MTTR, as well as incidents, and break them out by priority.
Sometimes you need more detail about current issues affecting a given network. The Sites tab shows more detail when looking at a given site. Here you can quickly understand things like: Is the SD-WAN Edge stable? Do we have a high level of quality on the link? Are both links active? Do we have secondary services?
Users can create a new case or ask a question to our network team or our Customer Success team at any time. Creating a case allows the customer to report a network issue, request a service change or configuration change, or contact our teams to administer their account.
In this map view, here we show a global map view of any current issues in the network requiring customer attention. You can look at your network by:
The default is: Sites with tasks and critical issues
You can also turn on SD-WAN Overview as shown here. The SD-WAN Overview shows all potential paths from branches, hubs and gateways. It is a great way to quickly see un-stable paths and how SD-WAN finds the best path. SD-WAN Overview will point out inefficiencies in traffic flows and potential bottlenecks.
This is a quick, high level view of sites with incidents. Here we get an overall picture of incidents across the network.
Sites with risk display anything with an open alert or an incident less than Priority 2. Something is affecting the site but is not currently causing site degradation.
Having your service available 24/7 is important and we want you to know how we are doing up front and center! This measures our SLAs for services and represents our initial follow-up to an incident as well as our response rate within the system. The idea is to be able to look at the SLAs over time, and collaborate with our NOC and our technical service managers to understand if we are doing a good job of managing the network. Detailed descriptions of the service level agreement can be found in the Statement of Work.
Here we can see our Mean-Time-to-Detect and Mean-Time-to-Repair across different time periods across incidents. Similar to SLA Attainment, we use this to understand how we’re doing in our ability to manage the network and where we might find areas to improve.
AIOps automatically tags and categorizes data from various systems to make it easy to route issues and incidents to people throughout the organization.
Because zInsights is constantly enriching, correlating, and compressing alerts into incidents, you can quickly get to the network issues that will have the most significant impact first. This allows the engineering team to quickly and efficiently deploy the appropriate resources to network alerts.
With filters and search for nearly every widget in the interface, you easily find, focus, and streamline your work. This makes it easy to easily switch between macro and micro views of the network.