Cookie Compliance

Zayo Cookie Notice

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us:

  • Make our website work as you’d expect
  • Save you having to log in every time you visit the site
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Personalize our site to you to help you get what you need faster
  • Continuously improve our website for you
  • Make our marketing more efficient

We do not use cookies to:

  • Collect any personally identifiable information
  • Collect any sensitive information
  • Pass personally identifiable data to third parties

Granting us permission to use cookies

Web browsers allow you to exercise some control of cookies through the browser settings. Most browsers enable you to block cookies or to block cookies from particular sites.  Browsers can help you to delete cookies when you close your browser. You should note however, that this may mean that any opt-outs of preferences you set on the site may be lost and that our site may not operate as you might expect.

Cookies On Our Site

We use the categories of cookies described below on our site. Note: The listing of cookies under the various categories may change over time. Zayo reviews this listing periodically and will publish updates as necessary. This disclosure consists of, but is not limited to the following:

Strictly Necessary

These cookies are essential in order to enable visitors to move around the website and use its features, such as accessing secure areas of the website.

Cookies are set by:

Name Source Expiry Purpose
_cfduid Cloud Flare 365 days Used to speed up page load times
_dc_gtm_UA-9894127-1 Google Tag Manager Load scripts and codes into a page
_icl_current_language WordPress 1 day Stores a language value for the website – set in response to a user action or request

Performance

These cookies collect information about how visitors use a website, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Cookies are set by:

Name Source Expiry Purpose
_utma Google Analytics 730 days Enables website owners to track visitors behavior and measure site performance
_utmb,_utmc, _utmt Google Analytics Determines new sessions and visits. Used to throttle request rate for the service.
_utmz Google Analytics 183 days Identifies the source of traffic to a site.
_ga Google Universal Analytics 730 days Distinguish unique users by assigning a randomly generated number as a client identifier.
_pk_id* Piwik 393 days Enables website owners to track visitors behavior and measure site performance.
_pk_ses* Piwik 0 days Enables website owners to track visitors behavior and measure site performance.
_hjIncludedInSample Hot Jar session Included in an audience sample

Functionality

These cookies allow the website to remember choices made by visitors (such as your user name, language or the region you are in) and provide enhanced, more personal features. They may also be used to provide services requested by visitors such as watching a video or engaging in live chat sessions. The information these cookies collect may be anonymized and they cannot track browsing activity on other websites.

Cookies are set by:

Name Source Expiry Purpose
_cfduid Cloud Flare 365 days Used to speed up page load times
liveagent_oref, liveagenet_ptid, liveagent_vc LiveAgent 3652 days Online chat and customer support functionality.
Liveagent_sid, liveagent_chatted Live Agent session Online chat and customer support functionality.
wpml_browser_redirect_test session Helps determine language selection for website visitors and redirects to correct language based on location.
X-Salesforce-eLB Salesforce Live Agent Salesforce live agent chat functionality

Targeting/Advertising

These cookies are used to deliver adverts more relevant to each visitor and their interests They are also used to limit the number of times a visitor views an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with Zayo’s permission. They remember that a visitor has visited a website and this information is shared with other organizations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organization.

Cookies are set by:

Name Source/Host Expiry Purpose
_aza_perm Azalead.com 365 days 3rd party
_cfuid Addtoany.com 365 days Used to override any security restrictions based on IP address the visitor is coming from
_drt_on Doubleclick [Google] 235 days Cater advertisements to visitors
id Doubleclick [Google] 964 days Build profile of website visitor’s interests and show relevant ads on other sites.
APISID; HSID; NID; PREF; SAPISID Doubleclick

[google.co.uk + google.com]]

964 days

[NID] 417 days

Build profile of website visitor’s interests and show relevant ads on other sites. Used to limit the number of times a visitor views an ad and to measure the effectiveness of a campaign. [API] [PREF] Identifies browser and device.
SID Doubleclick

[google.co.uk + google.com]

Session state management
SSID [google.co.uk + google.com] 964 days End user use of website and any advertising the end user may have seen before visiting the website.
PREF Youtube.com 2294 days Build a profile of interest to show relevant ads on the site.
VISITOR_INFO1_LIVE Youtube.co. Track user preferences for Youtube videos embedded in the site: can track new and old version interface.
YSC Youtube.co Tracks views of embedded video.