Customer Support

Service Experts

0800 058 8008

+44(0)20 7220 3820

Escalation List


+1 866 364 6033, option 3

Cloud Service Desk

(Servicing legacy Latisys zColo and Zayo Cloud customers)

+1 855 528 4797

zColo Customer Support

+1 877 926 5687

Zayo Network Operations Center (NOC)

Dark Fibre and Wave Customers

+44(0)20 3846 4222


IP, Ethernet and Cloud Customers

+44(0)20 7220 3886

Escalation List

1) Proactive NOC Management and Communication

  • Zayo communicates Hazardous Condition (HAZCON) Levels to the customer and will provide significant updates based upon the level of the event
  • Email confirming the case was created and includes the case number
  • Communication of network risks to internal and external parties
    Regular case updates sent via email or phone to the customer’s NOC contact

2) Network Surveillance

  • 24x7x365 monitoring of Zayo network facilities and electronics
  • Proactive identification of network faults and customer circuit troubles

3) Network and Customer Repair

  • “Fix it fast” mentality for network impairments to prevent potential outages
  • Two hour target TTR for events impacting protected services
  • Four hour target TTR for unprotected services
  • Internal escalation to inform sales and executives of significant customer issues