Ticketing API provides customers with a system-to-system avenue to Tranzact’s Tickets engine with the ability to create, view and comment on tickets.
The Zayo Ticketing API is composed of a series of API calls that are intended to be leveraged sequentially with each request/response cycle providing the required inputs for the next step in the Ticket flow.
Although it is best practice to have a typical series of requests following this lifecycle from beginning to end, it is not required and not the only workflow that can be constructed.
Service Inventory API
Returns all existing services
Returns the catalog for all available types of tickets that could be created
Ticket Type Details
Returns a JSON structure based on ticket type that describes the necessary structure to request that type of ticket
Creates and returns a ticket based on information sent
Returns all tickets data based on the filter defined
Creates a comment on a ticket
Ticket detail with Comments
Returns detailed information and comments of a specific ticket
Creating a Ticket
Version 1.0.0 BETA
Release Date: October 2019
Earliest End of Life Date: October 2021
Description: BETA Release
All Tranzact APIs follow the industry standard versioning semantics with a robust versioning policy to ensure continuous improvement without negatively impacting customers
Refer to Service Level Agreement for additional details