Zayo API

Ticketing API


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Ticketing API provides customers with a system-to-system avenue to Tranzact’s Tickets engine with the ability to create, view and comment on tickets.


The Zayo Ticketing API is composed of a series of API calls that are intended to be leveraged sequentially with each request/response cycle providing the required inputs for the next step in the Ticket flow.

Although it is best practice to have a typical series of requests following this lifecycle from beginning to end, it is not required and not the only workflow that can be constructed.

Existing Services

Service Inventory API 

Returns all existing services

Ticket Catalog

Returns the catalog for all available types of tickets that could be created

Ticket Type Details

Returns a JSON structure based on ticket type that describes the necessary structure to request that type of ticket

Create Ticket

Creates and returns a ticket based on information sent

All Ticket

Returns all tickets data based on the filter defined

Ticket Comment

Creates a comment on a ticket

Ticket detail with Comments

Returns detailed information and comments of a specific ticket


Release Calendar

Version 1.0.0 BETA

Release Date: October 2019

Earliest End of Life Date: October 2021

Description: BETA Release

All Tranzact APIs follow the industry standard versioning semantics with a robust versioning policy to ensure continuous improvement without negatively impacting customers

Refer to Service Level Agreement for additional details 

Onboarding Information

Version 1.0.0 BETA

Ticketing API Wiki

JSON Collection

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