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Manager, Operations Engineering

Manager, Operations Engineering

Location: Boulder,CO     Department: Engineering

Job Number: BD-1000

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Manager, Operations Engineering                                                           

Denver, CO


Reports To: CTO, Transport Segment


Company Description

 Zayo Group Holdings, Inc. (NYSE: ZAYO) provides communications infrastructure solutions, including fiber and bandwidth connectivity, colocation and cloud infrastructure to the world’s leading businesses. Customers include wireless and wireline carriers, media and content companies, cloud providers, finance and professional services and other large enterprises. Zayo provides customers with flexible solutions and self-service through Tranzact, an innovative online platform for managing and purchasing bandwidth.


Position Description

 This is a working manager position to support for Zayo’s global IP and layer 2 infrastructure.    The team provides support to Network Architecture, Network Operations and Activations teams with respect to  technical issues and day to day care and support of the network.   The team oversees operational health of the network by ensuring operations teams are working on technical issues pertinent to network performance, tuning global network metrics to provide optimal performance for customer services.   This team commissions and onboards new network elements as well as performing software lifecycle management and upgrades to network elements.   When Zayo acquires an asset this team is responsible for connecting and integrating the acquired network into the larger Zayo network



  • Deployment and acceptance of new infrastructure into the network
  • Document, maintain, and implement configuration standards
  • Perform after-hours Maintenance Requests for network augments and changes
  • Tier IV operational and troubleshooting support for NCC / IP TAC
  • Monitor and troubleshoot overall network health and alert NCC to potential service issues
  • Work with Engineering / Architecture to deploy network updates/upgrades and special projects



 Work with Human Resources staff to recruit, interview, select, hire employees

  • Provide oversight and direction to the employees
  • Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities
  • Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback
  • Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, supportiveness, and working effectively together to enable each employee and the department to succeed
  • Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning
  • Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary
  • Maintain transparent communication. Appropriately communicate organization information through department meetings
  • Detail oriented, quality driven, self-directed, and self-motivated team player
  • Direct experience with IP/MPLS Routing and Switching in a service provider role
  • IPv4/IPv6, MPLS, BGP, RSVP, LDP, ISIS, 802.1q, QoS, ACLs, etc.
  • Direct experience with network hardware and network operating systems
  • Juniper, Cisco, Nokia, any others a plus
  • Flexible schedule to support after-hours maintenance operations
  • Basic scripting/programming knowledge a plus
  • Excellent verbal and written communication skills
  • Experience with MS Visio is a plus
  • Flexible and adaptable to a constantly changing environment



  • Competitive compensation
  • Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
  • Fitness membership discounts
  • Generous paid time off policy including paid parental leave

Zayo is an Equal Opportunity Employer. Zayo does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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