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IT Specialist       

IT Specialist       

Location: Tulsa,OK     Department: IT

Job Number: MR-1028

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IT Specialist                                     

Tulsa, OK

Exempt

Reports To: IT Network Manager

 

Company Description

Zayo Group Holdings, Inc. (NYSE: ZAYO) provides communications infrastructure solutions, including fiber and bandwidth connectivity, colocation and cloud infrastructure to the world’s leading businesses. Customers include wireless and wireline carriers, media and content companies, cloud providers, finance and professional services and other large enterprises. Zayo provides customers with flexible solutions and self-service through Tranzact, an innovative online platform for managing and purchasing bandwidth.

Position Description

The IT Specialist is responsible for verifying/loading acquired buildings, on-net equipment, capacity and customer circuits within the Metasolv application, and for labeling circuits in the active equipment within the Zayo Network. In addition, the role will require a solid analytical aptitude, strong problem solving skills, good communication skills, good inter-personal relationship skills, a positive attitude, and a high degree of integrity. An effective IT Specialist employee will work closely with the various Zayo teams and become an expert in supporting the Zayo inventory systems in order to facilitate the development / maintenance of equipment and circuit inventory systems

Responsibilities

  • Support logical inventory system servers
  • Able to recognize areas of improvement and make suggestions
  • Create backend system reports
  • Add new users/permissions/user data fields
  • Verify / load equipment into Metasolv
  • Design existing capacity and existing customer circuits in Metasolv
  • Label circuit identifiers in network elements
  • Update Salesforce.com tasks and customer ckt attributes
  • Update the links between the databases (Metasolv/Salesforce.com)
  • Assist in site audits/requires traveling

Qualifications

  •  A minimum of two years of telecommunications background.
  • Ability to correspond effectively with a variety of functional teams and strong interpersonal skills for supporting cross functional teams
  • Proficiency in the MS Office suite of tools. Knowledge of Salesforce.com platform is a plus. Knowledge of Metasolv(TBS) is a plus
  • Strong attention to detail, superb organizational skills, and ability to multi-task and prioritize
  • Ability to work across functional boundaries
  • Ability to solve practical problems and deal with a number of variables in dynamic situations
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Ability to view issues and concerns from multiple perspectives, and to keep the “big picture” in focus

Rewards

  • Competitive compensation
  • Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
  • Fitness membership discounts
  • Generous paid time off policy including paid parental leave

Zayo is an Equal Opportunity Employer. Zayo does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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