IP NCC Tier II Technician
Location: Tulsa,OK     Department: IT, Operations
Job Number: MR-1016
IP NCC Tier II Technician
Reports To: Senior Manager, Network Management
Zayo Group Holdings, Inc. (NYSE: ZAYO) provides communications infrastructure solutions, including fiber and bandwidth connectivity, colocation and cloud infrastructure to the world’s leading businesses. Customers include wireless and wireline carriers, media and content companies, cloud providers, finance and professional services and other large enterprises. Zayo provides customers with flexible solutions and self-service through Tranzact, an innovative online platform for managing and purchasing bandwidth.
The IP NCC Technician is primarily responsible for the surveillance and repair of a large multinational Ethernet and IP network consisting of routers and switches from a variety of vendors with Juniper being the most widely deployed technology. Applicants must have at least 3 years of experience working with Juniper or Cisco routing equipment and be knowledgeable on common Ethernet and IP protocols to include BGP, MPLS, and Spanning Tree. The IP NCC technician must also have demonstrated customer service experience and be an effective communicator able to interact with customers both verbally and in writing to troubleshoot and resolve service issues.
- Must have Juniper and/or Cisco router experience. (Juniper preferred)
- Monitor, troubleshoot, and repair Ethernet and IP equipment and associated protocols to include BGP, MPLS, Spanning Tree, and others.
- Effectively communicate with customers, other communications providers and Zayo Bandwidth employees & organizations to quickly isolate and resolve network and customer issues
- Document work efforts and troubleshooting status in trouble ticketing system, and perform maintenance/repair activities
- Interact with customers to provide a high level of customer satisfaction
- Work nights and/or weekends as scheduled
- Work well as a part of a team as well as be able to perform as an individual with minimal supervision
- Ensure that all customer issues on scheduled shift are handled in a timeline manner, escalating to upper management as necessary.
- Perform special projects and other duties as assigned
- Associate’s degree or equivalent from two-year college or technical school and three to five years related experience and/or training; or equivalent combination of education and experience.
- 3+ years of experience in the troubleshooting and repair of Ethernet & IP networks
- Excellent communication skills, both verbal and written
- Great customer service skills
- Effective problem solving and interpersonal skills
- Basic knowledge of Microsoft Word, Excel, and Visio
- Experience with trouble ticketing and circuit inventory software
- Knowledge of the following Transmission and TCP/IP standard telecommunication practices and technologies:
- Ethernet Switching
- IP Routing
- Spanning Tree
- Dense Wave Division Multiplexing (DWDM)
- Domain Name Servers (DMS)
- RFC2544 Ethernet Testing
- Competitive compensation
- Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
- Fitness membership discounts
- Generous paid time off policy including paid parental leave
Zayo is an Equal Opportunity Employer. Zayo does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.