Remote Hands

Save Time and Energy. Let Our Remote Hands Provide You with On-Site Colocation Assistance.

We offer a variety of Customer Service Packages allowing you to take advantage of a valuable resource - onsite, trained technicians. The packages vary only by the number of hours of top trained technician time available to you each month:

We offer Remote Hands technical support on an hour-by-hour basis for when the unexpected happens:

• Non Plan Remote Hands (all sites) $225/hour
  A one hour minimum per ticket for non-plan Remote Hands
  (8am-5pm Monday-Friday)

All Remote Hands Service Packages Include the Following:

Around the Clock Coverage

You have access to technician services 24 hours/day x 365 days/year. Our Customer Service Packages are useful for routine and emergency technical issues and maintenance.

Response Times

Response time for emergency maintenance situations is 1-hour during normal business hours (8am-5pm, Monday-Friday), and 2-hours outside of normal business hours. New installations and testing will be determined on an individual case basis.

Remote Hands Services

• Cable Installation & Replacements - our technicians can install or replace coaxial or fiber optic cable
• Test Collaboration - our technicians can collaborate with your technicians to diagnose and test malfunctioning equipment
• Components Replacement - we will replace equipment cards classified as faulty as instructed by you
• Visual Surveillance - we notify you immediately when an alarm is detected
• Other Services - other services, include Filter Cleaning, Filter Replacement, Power Cycling and Circuit Testing

Unable to get to the colocation facility or need fast assistance? Contact us to find out how our Remote Hands assistance can help you with your colocation needs.

colocation remote hands | remote hands assistance