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Customer Service Representative-Tranzact

Customer Service Representative-Tranzact

Location: Boulder,CO     Department: Customer Service

Job Number: LB-14337

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Position Description

If you enjoy a fast paced environment with a diverse day to day work experience and have a passion for providing an Effortless user experience this might be the position you are looking for. We are growing our team of Experts, apply if you love to problem solve, be challenged, own outcomes and want to be part of a team that is integral to our companies success.

This is the perfect opportunity to learn more about bandwidth infrastructure and get in on the ground floor to one of the fastest growing companies in Boulder, CO.

Responsibilities 

  • User Support / Enablement
  • Trouble Shooting
  • Call Center / Live Chat / Email / Chatter / Instant Messenger
  • Sales & Sales Support
  • Technical Tasks  (route maps, circuit latency, and span loss)
  • Lead / Opportunity Management

 Qualifications 

  • 2 Years customer service experience or related experience and/or training
  • Knowledge of: Internet software (Chrome, FireFox, Safari, etc.), Microsoft Excel, Word, Outlook, and PowerPoint
  • Bachelor’s degree or related experience is preferred
  • Working knowledge of Salesforce is also preferred

 Rewards

  • Competitive compensation
  • Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
  • Fitness membership discounts
  • Generous paid time off policy including paid parental leave 

 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

Zayo is an Equal Opportunity Employer. Zayo does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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