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Service Delivery Coordinator

Service Delivery Coordinator

Location: Chicago or Minneapolis,IL, MN     Department: Service Delivery

Job Number: VB-13040

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Service Delivery Coordinator                                                                    

Central United States (IA, IL, IN, KY, MI, MN, MO TN)

Reports To: Regional Implementation Manager

Company Description

Zayo Group provides Communications Infrastructure services, including fiber and bandwidth connectivity, colocation and cloud services to the world’s leading businesses. In addition to high-capacity dark fiber, wavelength, Ethernet and other connectivity solutions, Zayo offers colocation and cloud services in its carrier-neutral data centers. Zayo provides clients with flexible, customized solutions and self-service through Tranzact, an innovative online platform for managing and purchasing bandwidth and services.

 

Position Description

The Service Delivery Coordinator is the primary liaison between Zayo’s internal field and engineering teams and an end customer for a particular service installation.  The position involves heavy levels of internal and customer facing communication.  The primary objectives are providing excellent customer service and working with internal and external stakeholders to ensure on time delivery in accordance with customer and Zayo expectations.

 

Responsibilities

  • Drive local market Operation PMs for the timely delivery of key elements of project implementation including fiber, network designs, equipment, test and turn up of new Wave circuits;
  • Set departmental objectives and report on progress and project milestones;
  • Handle and resolve customer problems that are escalated for management attention;
  • Produce various reports for project implementation and customer service management;
  • Organize and coordinate all internal organizations for the timely and accurate implementation of large, complex projects;
  • Interface directly with the customer to communicate implementation schedule, on-going project status & issues and response to questions.  The communication vehicle will be via face-to-face meetings, email and/or conference calls at regularly scheduled intervals;
  • Provide department management in Ops and Sales on-going reports in terms of program status, activity issues and steps of resolution;
  • Provide post installation support for services, trouble resolution and new service proposals;

 

Qualifications

  • 3-7 years of technical project/program management experience. Telecommunications industry experience preferred but not required
  • Undergraduate degree in business, finance, engineering or similar
  • Proficient in MS Office suite tools with emphasis on Excel, Word and PowerPoint is required. Knowledge of Salesforce.com platform is a plus

Other Skills and Abilities:

The ideal candidate will possess some or all of the following characteristics:

  • Excellent written and verbal communication skills
  • Effective time management skills
  • Ability/willingness to operate in a fast-paced, demanding environment

 

Rewards

  • Competitive compensation
  • Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
  • Fitness membership discounts
  • Generous paid time off policy including paid parental leave

 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

Zayo is an Equal Opportunity Employer. Zayo does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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