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Service Delivery Coordinator, Dark Fiber Services

Service Delivery Coordinator, Dark Fiber Services

Location: Boulder, Salt Lake City,CO, UT     Department: Service Delivery

Job Number: VB-13061

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Service Delivery Coordinator, Dark Fiber Services                                                                           

Boulder, CO or Salt Lake City, UT

Non-Exempt

Reports To: VP Service Delivery, DFS Rocky Mountain Region

 

 

Company Description

 

Zayo Group provides Communications Infrastructure services, including fiber and bandwidth connectivity, colocation and cloud services to the world’s leading businesses. In addition to high-capacity dark fiber, wavelength, Ethernet and other connectivity solutions, Zayo offers colocation and cloud services in its carrier-neutral data centers. Zayo provides clients with flexible, customized solutions and self-service through Tranzact, an innovative online platform for managing and purchasing bandwidth and services.

 

Position Description

 

The Dark Fiber Services Service Delivery Coordinator is the primary liaison between the company’s field and engineering teams and internal/external customers for a particular service installation.  The position involves heavy levels of internal and customer facing communication and coordination.  The primary objectives are providing excellent customer service and working with internal and external stakeholders to ensure on time delivery in accordance with customer and company expectations.

 

Responsibilities

  • Assist the project manager in driving local market Operation PMs for the timely delivery of key elements of project implementation including network designs (by Fiber/Optical/IP Engineering), equipment, building authorizations, internal financial transactions and 3rd party leases;
  • Help define and support departmental objectives and report on progress and project milestones;
  • Handle and resolve problems that are escalated for management attention;
  • Produce various reports for project implementation and customer service management;
  • Assist the PM to organize and coordinate all internal organizations for the timely and accurate implementation of large, complex projects;
  • Interface directly with the customer to communicate implementation schedule, on-going project status & issues and response to questions.  The communication vehicle will be via face-to-face meetings, email and/or conference calls at regularly scheduled intervals;
  • Provide department management in Ops and Sales on-going reports in terms of program status, activity issues and steps of resolution;
  • Provide post installation support for services, trouble resolution and new service proposals
  • Create, proof, and transmit all customer documentation and close out data
  • Manage all orders and tasks in Salesforce
  • Occasional travel may be required

 

Qualifications

 

  • Bachelors degree or equivalent experience
  • Two (2) years telecom experience is a plus
  • Salesforce experience is highly desired

 

Other Skills and Abilities

  • Excellent written and verbal communication skills
  • Professional and confident abilities interacting with the customer in large meeting settings
  • Effective time management skills
  • Ability/willingness to operate in a fast-paced, demanding environment
  • Desire to grow within the company
  • Analytical / critical thinking ability
  • Familiarity with Microsoft Office suite
  • Advanced Excel capability and experience is required

Rewards

 

  • Competitive compensation
  • Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
  • Fitness membership discounts
  • Generous paid time off policy including paid parental leave

Zayo is an Equal Opportunity Employer. Zayo does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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