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Senior Systems Engineer

Senior Systems Engineer

Location: Oakbrook,IL     Department: Engineering

Job Number: VD-12123

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Purpose of Position:

Assist in the deployment and support of solutions developed for Zayo Cloud managed services offerings by performing the following duties:

 

 Essential Duties/Responsibilities:

  • Research, Develop and maintain image distribution for Zayo Cloud standard OS builds
  • Able to articulate and share area of expertise to customers
  • Work as a member of the systems engineering team providing installation, configuration and Level 3 support for Zayo Cloud’ managed hosting and cloud services
  • Be responsible for the design of complex customer environments
  • Document technical problems, resolutions, and processes for assigned tasks and projects
  • Research new products and provide technical leadership with design and implementation of products in support of the managed hosting and cloud platforms
  • Develop and conduct training for Tier II and systems engineers to further develop the expertise of the staff
  • Recommends vendor/approach and presents to senior management
  • Required to be a part of an on-call rotation, and will occasionally be responsible for after-hours maintenance work

 Other Duties/Responsibilities:

  • Other duties as assigned

 Knowledge, Skills and Abilities Required:

  • Knowledge and experience with Linux or other Unix based operating systems
  • Knowledge of full breadth of Microsoft products
  • Knowledge and experience with VMWare 4.x,5.x, 6.x and higher including clustering and HA
  • Understanding of Microsoft suite of products including Windows Server 2008/2012, SQL Server 2008/2012 and Active Directory installation and support
  • Familiar with Windows scripting technologies
  • Understanding of IIS and associated troubleshooting techniques
  • Experience with building a clustered system either in Windows or Linux
  • Microsoft SQL experience a plus
  • Exhibit strong organizational, analytical, multi-tasking, and prioritization skills
  • Must be able to maintain ownership of vendor relationships and ongoing technology assessments
  • Ability for oral and written communication with the highest levels of management including the ability to effectively communicate technical information to remote locations.
  • Advanced server hardware and OS troubleshooting skills
  • Solid understanding of networking technologies
  • Ability to learn quickly and apply new knowledge and skills immediately
  • Trustworthy with ability to lead; work honestly with little or no supervision
  • Must be willing to engage with customer directly via phone, email & ticket on high impact tier3 support & break/fix requests
  • Strong written and verbal communication skills
  • Ability to handle multiple priorities and meet aggressive deadlines
  • Can work alone and be a self-starter

 

 Experience:

  • 7+ years Linux/Unix installation/configuration/troubleshooting experience
  • 7+ years of experience with one or more hypervisor technologies such as VMware, Windows Hyper-V or XenServer
  • 7+ years Microsoft Windows installation/configuration/troubleshooting experience including MS SQL and MS Clustering
  • 7+ years with Microsoft Active Directory or other LDAP implementation
  • 7+ years of experience with one or more SAN and NAS technologies

 

 Preferred Education and Experience:

  • B.S. Degree in Computer Science, Computer or Electrical Engineering
  • Current MCSE Certification
  • 7+ years of industry experience
  • Prior experience in web hosting environments

 Working Conditions:

Most work is done in an area where normal datacenter noise is present.

 

 

 

Zayo is an Equal Opportunity Employer. Zayo does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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