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Junior Salesforce Support Administrator

Junior Salesforce Support Administrator

Location: Boulder,Colorado     Department: IT

Job Number: VB-13064

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Junior Salesforce Support Administrator                                                                             

Boulder, CO

Exempt

 

 

Company Description

 

Zayo Group provides Communications Infrastructure services, including fiber and bandwidth connectivity, colocation and cloud services to the world’s leading businesses. In addition to high-capacity dark fiber, wavelength, Ethernet and other connectivity solutions, Zayo offers colocation and cloud services in its carrier-neutral data centers. Zayo provides clients with flexible, customized solutions and self-service through Tranzact, an innovative online platform for managing and purchasing bandwidth and services.

 

Position Description

 

Salesforce.com as used at Zayo is a highly customized and integrated system that supports not just Sales, but also all our primary order processing and service management operations.  Integration to other systems is high and is continuing to grow.

Fully-qualified candidates will be self-motivated with a strong work ethic and comfortable working in a rapidly changing environment.  They will also be willing to travel occasionally and to be on call 24×7 for emergencies on a rotation with team members.

The Salesforce Support Team is part of Zayo’s Information Services Team.  This team is the liaison between Salesforce Developers and the users of Salesforce. The Salesforce Support Team troubleshoots and works with end-users to ensure that Salesforce meets their needs and keeps pace with changes in operations, policies and/or procedures.

 

Responsibilities

 

  • Logging and tracking user management updates via daily administration of IT Salesforce Support cases.
  • Triage and assignment of incoming support and development cases.
  • Managing user access and permissions through Roles and Role Hierarchy, Profiles, Permission Sets, Public Groups, and Queues.  This includes creating new users and inactivating users.
  • Creating and maintaining documentation on user configurations.
  • Completing monthly and quarterly audits in support of SOX IT Controls.
  • Providing user training and documentation for assistance with reports, dashboards, navigating Salesforce, and optimizing Salesforce functionality.
  • Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements and communicating future changes.
  • Developing, documenting and implementing training for users and coworkers on processes, policies, application configuration and help related materials.
  • Managing and assisting with special projects as assigned.

 

Qualifications

 

  • Must be comfortable in rapidly changing environment.
  • Close attention to detail, and ability to work independently, as well as part of a team, on multiple projects.
  • Excellent communication and analytical skills and a strong work ethic.
  • Telecommunications order processing experience preferred.

 

 

Rewards

 

  • Competitive compensation
  • Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
  • Fitness membership discounts
  • Generous paid time off policy including paid parental leave

 

 

 

 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

Zayo is an Equal Opportunity Employer. Zayo does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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