Technical Support

If you are experiencing service difficulty, please call Zayo’s Network Operations Centre. Our team is available 24 hours a day to assist you with any technical issues.

Contact Information

Network Operations Centre & Repair

+1 888 404 9296
CANCC@zayo.com

Escalation List

Customer Service Experts

+1 800 830 3305, option 4
serviceexpert@zayo.com

Cloud Service Desk

(Servicing legacy Latisys zColo and Zayo Cloud customers)

+1 855 528 4797
cloudsupport@zayo.com
Access Zayo Cloud Portal >

zColo Technical Support Desk

+1 877 926 5687
csc@zcolo.com

NOC Approach

Proactive NOC Management and Communication

  • Zayo communicates Hazardous Condition (HAZCON) Levels to the customer and will provide significant updates based upon the level of the event
  • Email confirming the case was created and includes the case number
  • Communication of network risks to internal and external parties
  • Regular case updates sent via email or phone to the customer’s NOC contact

Network Surveillance

  • 24x7x365 monitoring of Zayo network facilities and electronics
  • Proactive identification of network faults and customer circuit troubles

Network and Customer Repair

  • “Fix it fast” mentality for network impairments to prevent potential outages
  • Two hour target TTR for events impacting protected services
  • Four hour target TTR for unprotected services
  • Internal escalation to inform sales and executives of significant customer issues