The Zayo network is built to provide greater than 99.999% availability. Zayo’s network has fully redundant infrastructure, the industry’s best standards for fiber cable installation, and a SONET protected transport layer.

Zayo’s NCC has designed operational practices to minimize outage time, doing this with a 24 x 7 x 365 Network Control Center.  In 2007, greater than 95% of customer trouble tickets were closed in under eight hours.

NCC & Repair
Customers with service in the locations below- please call (800) 990-9679.

• Pennsylvania
• New York
• New Jersey
• Maryland
• Washington DC 
  

Customers with service in the locations below - please call (866) 236-2824.

• Ohio
• Western Pennsylvania
• Virginia
• West Virginia
• Memphis
• Indiana
• Minnesota
• Illinois

Customers with service in the locations below - please call (888) 528-7889.

• Washington
• Oregon
• Idaho