The Zayo network is built to provide greater than 99.999% availability. Zayo’s network has fully redundant infrastructure, the industry’s best standards for fiber cable installation, and a SONET protected transport layer.

Zayo’s NCC has designed operational practices to minimize outage time, doing this with a 24 x 7 x 365 Network Control Center.  In 2007, greater than 95% of customer trouble tickets were closed in under eight hours.

For Zayo NCC & Repair please call (866) 236-2824

For issues relating to routing configuration and changes, IP addressing, or BGP updates please contact routing@zayo.com.